Frequently Asked Questions
Where do you ship?
We ship to the United States, Spain, and Spanish-speaking countries in Latin America: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Dominican Republic, Colombia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay and Paraguay.
How long does shipping take?
Orders are processed within 1–5 business days. Delivery to the United States typically takes 10–20 business days after processing. Delivery to Spain and Latin America typically takes 12–25 business days after processing, depending on the destination and customs. During busy periods and holidays, delivery may take longer. See our Shipping Policy for details.
Do I have to pay customs or import taxes?
Customs duties, import taxes or local fees, if any, are determined by your country and are the responsibility of the buyer.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. It can take 24–72 hours for tracking to update.
Do you offer discounts?
Yes. Buy 2 or more units and save 15% automatically at checkout. No code needed.
What is your return policy?
You can request a return or refund within 30 days of delivery. If your item arrives damaged or defective, we will replace it or refund you. See our Refund Policy for the full details.
Is the Ankle Wrap a medical device?
No. It is intended for general comfort and relaxation and is not a medical device. If you have a health condition, are pregnant, or have reduced sensitivity to heat, please talk to your doctor before use.
How do I use and care for my wrap?
Please follow the instructions included with your product.
How can I contact you?
Email us at virelle26@gmail.com and we will reply within 1–2 business days.