Shipping policy

Shipping Policy

Last updated: November 7, 2026

WHERE WE SHIP
We ship to the United States, Spain, and the following countries in Latin America: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Dominican Republic, Colombia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay and Paraguay.

PROCESSING TIME
Orders are processed within 1-5 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

DELIVERY TIME
- United States: typically 10-20 business days after processing.
- Spain and Latin America: typically 12-25 business days after processing, depending on the destination and customs clearance.

These are estimates, not guarantees. During peak seasons and holidays, delivery may take longer. Delays may also be caused by carriers, weather, customs or other circumstances outside our control.

SHIPPING RATES
Shipping rates are calculated at checkout based on your destination and order total. Free shipping may be available on qualifying orders, as shown at checkout.

CUSTOMS, DUTIES AND TAXES
Orders shipped internationally may be subject to import duties, taxes or local fees, which are determined by your country. Unless these are collected at checkout, they are the responsibility of the buyer. We have no control over these charges and cannot estimate them in advance. Please check with your local customs office for more information.

FULFILLMENT
Your order is prepared and shipped by our fulfillment partners. Items from the same order may ship separately and arrive on different dates.

ORDER TRACKING
Once your order ships, you will receive an email with a tracking number. Tracking may take 24-72 hours to update after the shipping confirmation, and international packages may show gaps between updates.

INCORRECT ADDRESS
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. To change an address, contact us right away at virelle26@gmail.com.

LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated window, or tracking shows no movement for several days, contact us and we will help resolve it.

CONTACT
Questions about your order? Email virelle26@gmail.com.